Quality, animal & human welfare, experience, customer satisfaction & environmental practices.
When you do business with Acme Prints, you’re helping to promote a company that works to improve the welfare of people and animals along with the environment, and actively supports many organizations that directly benefit the world in these areas. This means that profits from your orders will be used in ethical ways that promote advancements in the world.
Acme’s been in business since 1999, which means we’ve gained the experience and know-how to ensure that your project will end up just how you want it. And while our error rate is extremely low, especially compared to the screen printing industry as a whole, we’re still human (most of us, at least). But some of our most loyal customers are actually customers whose orders we once made a mistake on. Seeing that we will go to extraordinary lengths to fix a problem in the rare event that one happens is what gives our customers peace of mind that critical projects will be completed no matter what happens between placing an order and receiving it.
But don’t take our word for it. We’ve got stellar reviews at sites like Yelp, the Better Business Bureau, and Google. We even print for Yelp and Google. If they trust Acme to print for them, you can too.
Acme Prints’ Primary Goal is to better the world by making a concrete, measurable difference in the welfare of at least one million animals – including people – and to combat damage done to the world by other corporations and individuals.
We will achieve this by being profitable and sharing those profits with human- and animal-welfare organizations. We will also create opportunities for many charitable organizations to generate income by selling products they purchase from us at our cost. In these areas, we function similar to a non-profit.
We will create and maintain profitability in other areas by offering our customers a product of the highest quality at a fair price with service that is the second to no one in our industry. We believe that by truly caring about our customers and their needs, by treating customers and employees with respect, and by standing behind our product, we will always be successful and will achieve our goals.
How ’bout this: If you’re more than 30 miles from us, you just need to ask (seriously, you gotta ask in advance or no deal) and we’ll give you FREE UPS Ground shipping in the continental US for orders over $200, which is most orders. Deal? $5 for optional signature confirmations, and $10 for shipping to non-business addresses. Just send it to your work so you don’t have to pay the 10 bucks. If your boss says “no” you should quit. I’m serious! Plus UPS “guarantees” on-time delivery to businesses. And those kids/hobos/people of the culture you don’t understand down the street won’t be able to eyeball your stuff.
All lighting in Acme’s new facility is environmentally-friendly LED lighting.
All water fixtures are low water-use.
In addition to using eco-friendly discharge inks and offering soy-based plastisol inks, we take extra steps to manage standard plastisol inks never go down the drain, unlike 99% of screen printers in the world (detailed info below).
Want to geek out on environmental screen printing? Well, here you go!
We fancy ourselves one of the greenest screen printers in the country. In a way, that’s not saying much because our industry is under-regulated and we really don’t have much competition in the ‘green’ category. But since we’ve always been sincere about our environmental commitment, we go far, far beyond what any company like ours has to. We offer special Eco-series water-based inks, 100% natural soy-based plastisol inks, and bamboo, recycled & organic apparel. We always use soy-based cleaners, employ multiple extra steps to ensure plastisol ink residue is managed responsibly, and we’ve been among the top 10 purchasers of SRP Earthwise Energy for 3 years. And our newly renovated facility (a cold-storage warehouse, previously) has all LED lighting and low water-use toilets & sinks.
Now let’s get to the serious details about why we’re so different on the environmental front…
Oil-based plastisol inks are the standard inks used in screen printing all around the world. Fully cured plastisols are not environmentally hazardous, but un-cured plastisols pose a risk to the environment and health. The problem with plastisols is that they don’t dry and must be cured at 300+ degrees in order to no longer be in a liquid state. So the ink on your shirt poses no risk, but the ink that gets cleaned off the printer’s screens, squeegees, spatulas, etcetera, usually goes down their drain. Presently, this is completely unregulated. When cleaning our printing instruments at Acme, we use a recirculating sink to removing the inks. Every 8 to 12 weeks Solvent Recy-clean picks up our mineral spirits, filters it, and re-uses it. Far worse than plastisols are the harsh chemicals used in the screen reclaiming process. These go down the drain in 99% of screen printing shops. We use Franmar chemicals for screen reclaiming. They are 100% biodegradable, non-caustic, non-toxic and most are made from soybeans. Why don’t other printers use them? Because they cost more. A common question is, “aren’t water-based inks environmentally friendly?” Though water-based inks are generally thought of as more environmental, printing with water-based inks is usually even worse because of the harsh VOC solvents needed during the printing process, with the exception of Matsui’s Eco-Series water-based inks, which we use. They are the most environmentally-friendly type of water-based screen printing inks commercially available. They are free of all PVCs, phthalates, heavy metals, azo compounds, nonylphenol and formaldehyde, and contain no harmful chemicals or toxic substances known to cause cancer, birth defects or other reproductive harm. We also offer brand-new soy plastisol inks that print just like standard plastisols, but are entirely soy-derived. Though we are a relatively small company, Acme has received awards for the last 3 years for being among the top 10 purchasers of SRP Earthwise Energy in Arizona, which produces electricity from renewable resources such as sun, wind, the earth’s heat, flowing water in canals and even decomposing garbage in landfills.
Heck no! We amuse ourselves for hours this way. It’s almost as fun as putting a sock around a cat’s waist.
*No animal was harmed researching this FAQ.
LE TALE D’ACME: A SUPER FANCY STORY
Love, lies, deceit and MURDER! Okay, no murder.
AcmePrints was founded at the turn of the century (1999) by Dan Hargest in Mesa, Arizona to provide shirts for his band you never heard of. Instead of picking a…
What’s that? No. You’ve never heard of them so there’s no reason to say the name. No, really. You haven’t. Okay, they were called Pollen. See? You never heard of them. Moving on… Instead of picking a screen printer from the seemingly endless supply of people whose products looked to be printed on back porches with little clue of how to do it properly, he decided to BECOME one of those people on their back porches with little clue of how to do it properly. But unlike the others… More !
I think we can do that for ya. Talk to us when you are making your order and if you’re lucky, we’ll work somethin’ out!
Yes. Yes we do.
Great question. The answer is no. We will likely use it for a night on the town with some homeless folks we picked up under the bridge just to make things a bit unpredictable. Gotta keep things interesting. From there, your guess is as good as mine. All I know is that someone’s ending up minus at least one digit or an eye. It’s not fun & games until someone loses an eye, we always say.
Direct-to-garment digital printers are essentially high-end, specialized Giclée (a high-end kind of ink jet) printers that print directly onto apparel. The advantage for t-shirt shops is that there is relatively little set-up time compared to screen printing. The disadvantage is that it takes a relatively long time to actually print the image compared to screen printing. While a DTG digital print may take 10 minutes to set up, one screen printed order can easily take 6 hours for set-up, including color separation, film printing, screen exposing & developing, color registration, and test printing. But once it’s set up, screen printing can output a shirt every few seconds. Digital prints never get any more efficient, so large runs are almost never efficient. Screen printing is by far the most commonly used method for printing apparel. At its core, it’s simply pushing ink through a screen mesh one color at a time. The simplicity of the process is exactly what makes it so difficult to control. So almost anyone can cram ink through a screen, but very few can do it well and keep the prints consistent.
Both types of printing have their place, so here’s our guide for how to pick the right option!
The Basic Rule-of-Thumb:
In most cases, direct-to-garment digital printing is the more economical option for orders of less than 12 of the same image. Sometimes it’s more economical even at slightly higher quantities if you have a lot of colors involved, especially if they’re photo-realistic. Screen printing is generally less expensive for orders of 12 or more, but again, it may not be if there are a lot of colors involved or it’s a photo-realistic image.
Direct-to-Garment Digital Printing Details:
Pros of DTG Digital Printing:
No minimum order
Usually more cost effective on orders of less than 12 of the same image
Reproduces photographs very well
The price stays the same no matter how many colors are printed
Usually softer to the touch
Cons of DTG Digital Printing:
Usually less cost effective for 12 or more of the same image
Pantone color matches are not possible
Fabric should usually be a 80% cotton or more
Screen Printing Details:
Pros of Screen Printing:
Usually more cost effective for 12 or more of the same print
Larger printing areas are available
Can be printed on almost any fabric type
Can utilize specialty inks such as glow-in-the-dark, metallics/glitters, color-changing inks, high-density, and more
Pantone color mixes are available
Cons of Screen Printing:
Minimum order of 12 shirts per design/image
Can be more expensive for lots of color or photo-realistic prints under 72
Photographic images may not be as smooth
The more colors you print, the higher the print cost is
Most orders don’t require us to make simulated process separations, but if you need a photographic image screen printed onto non-white items, we may need them. Even some seemingly simple designs require simulated process separations if the blending from one ink to another needs to be precise. The most common art that needs these kinds of separations are photos of people’s faces. The colors need to gradually fade from one to another in the highlight and shadow areas in a very precise way. If they don’t fade just right, it looks terrrrrrrible. These kinds of separations are unique to screen printing, and are very time-consuming. Even with world-class separations, time is also needed on press to adjust and readjust how each ink prints, so these separations cost $20-$25 per ink being printed.
Fer sher man! Or, woman! You know, totally cool either way. We can get you just about whatever you like with only a couple exceptions due to restrictions from American Apparel and Alternative Apparel. You can get nice, black shirts, hoodies or whatever all cheap-like from us whenever you’ve got a hankerin’.
There are a number of ways to keep costs down on shirts. The first option is ordering white or natural shirts. Color shirts are usually more expensive than white shirts, sometimes $1 or more per shirt. That doesn’t sound like much at first, but it adds up quickly.
The next thing is to limit the number of printing locations. When you print in two locations (i.e. the front and the back of the shirt) you increase the printing costs since it doubles the amount of work we need to do. Nothin’s free, pal!
Next up, limit the number of ink colors. The more colors you want printed on your shirts, the more it costs since we have to create and register a screen for every color we print (this doesn’t apply to DTG/digital printing). But don’t underestimate what a good designer can do with just a couple colors. Some of the most impactful designs we’ve created have been only two colors.
If you’re trying to keep the per-shirt price down more than the overall order total, order as many shirts as you can at once. The price per shirt is much lower at higher quantities since the set-up time is the same no matter how many you order. Why fer, you ask? Well, lemme tell you…
You’ll especially notice this with a lot of inks. The amount of time it takes to set up a job is enough that doing 100 shirts only takes a few more minutes than doing 50. So, when you divide it up, we spend far more time per shirt at low quantities. Keep in mind that we don’t have screen fees, so you’d be paying about $20 per color, per location at other screen printers. Jerks!
We prefer to print at least a dozen (that’s 12!), but if you want less, we can do direct-to-garment printing, which is an inkjet printing right on the shirt, or use heat transfers (like old-school iron-ons). Those are about $10-15 per print location, plus the shirt cost.
Nope! But garments from a few specialty companies are significantly less if you order at least 12 of any size/color combo.
Yes. Why? Because we’re badasses, silly! AND we always send digital mock-ups of what the design will look like on a shirt. We can also print the first one and send pictures of it via email, or send the actual print via snail mail, carrier pigeon, et cetera before we print your order. An extra charge usually applies to printed shirt proofs. You can snail mail us a printout showing the composite image & the color separations if you like.
You sure can… at a measly cost of $25 per change! This actually takes a lot of work, so $25 is a good deal.
Yup. Dying the shirts ain’t free, pal. White & natural cost the least, heathers cost about $.40 more, & solid colors run about $.60 more.
Of course. If you need to order over 5 color/model combos, we charge 25 cents per item after the first 5 combos. Example: Red unisex shirts with royal blue unisex shirts and royal blue ladies’ shirts would be 3 combos. You’ll still receive a volume discount based on the total number of shirts we print per design.
Technically, yes, but no. We can print on almost any type of clothing, but worn stuff may not be printable if there is fuzz/pills or wear. If we can, you better wash it real good-like. Sweat can stain a shirt at 350 degrees & it smells the place up somethin fierce.
We can get you just about anything, from thongs to hats to rain jackets to socks to t-shirts for your pooch. Check out our online catalog on the ‘shirts’ page.
Specialty inks we don’t have to mix custom (metallics, glow-in-da-dark, fluorescents…) usually cost about 25 cent more per shirt, per ink. Inks we have to custom mix (puff, suede, discharge…) usually cost about 50 cents more. Keep in mind that some inks, like glow-in-the-dark require a white underbase to be visible. If you’re feeling particularly particular and you want us to match an ink to a pantone color, no problem. We’ll do it for a one-time fee of $15-25, depending on the type of ink.
If you want to print light colors on dark items we recommend either using an underbase with standard plastisol inks or using discharge inks if they’ll work properly on the material (long story). An underbase is a layer of white or gray ink printed under the color you want to see. Why, you ask? Simple really. It’s like trying to paint a black room white (dang goths); one coat just wouldn’t do it. Without an underbase, the dark colored fabric usually shows through the inks, making the print appear kind of transparent, dark or faded. This could be a benefit if you’re going for the Urban Outfitters-esque vintage look. Printing on top of the underbase makes the ink appear more opaque so that it really sticks out on the shirt. An underbase counts as another ink since we need an additional screen, so it adds a little to the price.
Absolutely! Send us an order just like you would for printed stuff (artwork, sizes, placement et cetera). Then, in an e-mail, by phone, or on the order form, just drop us a hint like “Hey, jerks! I want this embroidered!” We’ll crunch the numbers on our super-computers and get back to you with an estimate as soon as we feel like it. Well you did just call us jerks after all.
YES! We have awesome designers who can work with you to build your design from the ground up. Any basic art clean-up or simple modifications that take us 10 minutes or less are free. Say what?! I know, right?! The hourly rate for design used to be $55/hr but is now $30/hr. This isn’t one of those fake discounts (“honey, this banana slicer is on sale for just $1,000! Says here it was a BILLION dollars yesterday so we just HAVE to get it!!”). So why would we cut our rate almost in half? Because bitchin’ design means you’ll sell more shirts, which means we’ll sell more shirts. Win-win.
We can work with anything from a Photoshop or Illustrator file to a pencil sketch.
The typical turnaround is around 2 weeks. But we can work with almost any deadline. Keep in mind, some of our apparel distributors may not have exactly what you need RIGHT NOW & may take more time to find it elsewhere. Patience is a virtue. Or so I’m told.
NOOOO! Acme has no hidden screen/set-up fees for printing! However, in some situations your art may require a special separation process, which would add $20 per ink. This is only in cases where your art contains complex color gradients or phot-realistic art. We’ll let you know if you’ll need ’em.
caveat: embroidered images are subject to a one-time-only “digitizing” fee to cover the time and cost associated with translating the image into the format necessary for automated stitching. We will keep your “digitized” artwork for the REMAINDER OF ALL TIME… that means you and the generations of ancestors that follow will enjoy embroidery of said image in a state of “no fee-like” nirvana.
We screen print many of our shirts using plastisol inks, which are the most common type of screen printing ink, but we also offer discharge inks, and water-based inks, which cost a little more due to them being a more involved process and a better product. Discharge inks remove the color of the shirt and leave a new color or the natural cotton color if no pigment is added. Once washed, the print has virtually no feel, resulting in soft, breathable cotton. Waterbase inks are similar to discharge inks in that they result in a nice soft, breathable print, but since they’re not 100% opaque on dark garments, they’re usually only used on light colored shirts.
You asked for it…
The Cliffs Notes:
- Discharge inks usually come out without major issues and are great for soft, breathable prints. But know this…
- Discharge inks can give unique color results each time and are relatively imprecise.
- Combining ink types can help to get colors closer to where you’d like them.
- All shirt colors from all manufacturers discharge differently.
- Discharge inks only work ‘correctly’ with 100% cotton.
- Shirts won’t feel ‘ink-free’ until washed, and colors lighten slightly after the first wash.
Discharge printing is unique, imprecise & somewhat unpredictable. The colors can vary slightly, giving unique results each time, which also makes them impossible to color match exactly. Standard plastisol inks are relatively easy to control, but since discharge inks are chemistry in action, they’re one shade when they’re mixed, another shade once they’ve been printed, yet another once they’re cured & dried, and just slightly lighter after they’ve been washed the first time. We can usually get it within a pantone number or two, but you need to be aware that you might not be able to get a color exactly where you’d prefer it. Additionally, please keep in mind that we can’t always stop and change discharge inks on press because it dries quickly and breaks the screen emulsion down. This is especially true with fine detail and halftones.
Combining ink types can help to get colors closer to where you’d like them. We can print a discharge white underbase first, then print thinned plastisol inks on top of it. This would make the print much softer than straight plastisol inks, but not completely unable to be felt. The colors are usually a bit richer this way than with discharge inks alone. Exact Pantone matches are still difficult, but they are much more likely to get closer to a desired Pantone color this way.
All shirt colors from all manufacturers discharge differently. A black tee from one manufacturer could look different than a black tee from another manufacturer. Even two of the same color shirts from the SAME manufacturer will discharge slightly differently sometimes. This is especially true of black shirts since some manufacturers will mix their leftover dyes to make black dye, or ‘overdye’ color shirts black. So if they used mostly red dye to make their black dye, and we discharge print the shirts, the print could have a bit of a red tint. This is uncommon but has happened to us more than once.
Some shirt colors just don’t want to discharge print well. Royal blue and kelly green are hopeless. The only way to get a color that’s close to what you’re looking for is to combine a discharge white underbase with thinned plastisols on top (see ‘Combining ink types’ above).
Discharge ink only works “correctly” on 100% cotton items. 50/50-blend shirts get a dulled or salt and pepper kind of effect (see George & Dragon example to the right). Sometimes this looks fantastic, and sometimes it looks terrible. The results are even more unpredictable with tri-blend shirts like rayon/cotton/polyester blends.
The shirts will not feel close to ‘ink-free’ until washed, and colors lighten slightly after the first wash, so it’s recommended that the shirts be washed before sale to your customer. Also, discharge can cause skin irritation if worn before being washed, though it’s very rare. No special washing is needed, but we can wash them for a small charge if you’d like.
Discharge printing adds to the printing price per color, per shirt, per location. But keep in mind that a dark shirt with discharge printing will often need one less screen since it doesn’t need an underbase of white. As mentioned above, it’s possible to combine the ink types and print one discharge white first and then print thin plastisol inks on top of it, which would make the print softer, but not completely unable to be felt. We have a lot of standard discharge colors, but non-standard discharge ink colors add a one-time $50 charge for a custom mix and may add a day or two to the production time.
Having said all that, discharge printing usually comes out without major issues and is a well worth the effort. The soft, breathable print looks and feels great. Have at it!
For more information on the best uses for discharge inks, check out this article on our blog for great tips for printing with discharge inks.
Okay, fine. Read below.
What ISN’T AcmeSoft? Next question.
Find the nearest baby and rub its butt on your face. That’s like sandpaper compared to AcmeSoft Technology. NEXT.
Pfft. Discharge wishes it was AcmeSoft. Okay, it’s like discharge. But we mix our discharge inks differently than the handful of other screen printers who brave this stinky frontier (yes, discharge ink smells too), so we call them… AcmeSoft Technology! With the magic of AcmeSoft technology, you too can have it all! Softer prints! More vibrant colors! The admiration of your peers! Riches beyond your wildest dreams!*
*Riches are no longer guaranteed.
You bet your sweet petunias. Just drop us a line & let us know what you are interested in & we’ll probably be able to make it happen.
We can do up to 4 different colors on a sticker or full color process. Take THAT!
Yes, but the maximum LPI (lines per inch) is 55. Very fine lines can get lost, so don’t expect to be able to read the Constitution on a 4″ x 4″ sticker.
The minimum we require is 125 for most stickers.
REAL big! We’ve done 11″x 19″ stickers before, so the sky’s the limit. Just let us know what you need. We can do virtually any size you want.
We can have your stickers done in about 2 – 3 weeks! You ever wait 3 months for stickers? It sucks, huh? (That’s kinda why we started making them)
Sorry, no. :[
We can make 1 inch & 1.25 inch buttons. If you need bigger buttons let us know, because we can usually get them for you.
We print the buttons on a color printer, so any & all colors that are in your design will be on your buttons. Keep in mind that if your design has a lot of colors &/or detail it may look jumbled on a small 1 or 1.25 inch button. Make your designs bold & bright so people can see your design from more than a foot away.
The standard turn time is two weeks. We might be able to do them faster without a rush fee depending on some stuff. And things.
Make the image about 3 inches
& at least 300 dpi (or a vector image). We need a good amount of ‘bleed’ around the edges or we’ll have to go in and Photoshop that thing. Please don’t send art that has a circle on the image already or that circle will be on your button. If you are just trying to let us know where you want the design positioned on the button, just send a second image as a mock-up.
No sir/ma’am. Unless you want to pay $10 for it, but I kinda doubt you want to do that.
Just click on the “Order” button in the drop-down under the Acme logo at the top-center of the page & you’ll be home free. It’s SO easy! You can call us too. Or email us. Or swing on by. Whatevs.
Great question. The answer is no. We will likely use it for a night on the town with some homeless folks we picked up under the bridge just to make things a bit unpredictable. Gotta keep things interesting. From there, your guess is as good as mine. All I know is that someone’s ending up minus at least one digit or an eye. It’s not fun & games until someone loses an eye, we always say.
Art should be submitted at the size you want it printed, if possible. We can take all vector files (Illustrator, preferably) and high resolution (at least 300 dpi/ppi) pixel-based/raster files (.eps, .psd, .tif, high-quality .jpg, etc). Please, do not simply raise the resolution of files by plugging in higher numbers to your existing low-resolution file. It will just make it big and fuzzy.
We do the color separating ourselves since most folks don’t know how to. We will do this for free (unlike other screen printers) but if it is very complex we will give you an estimate for file prep work.
None of the widely available graphics programs directly address the needs of screen printing, so a varying amount of “pre-flight” work must be done by us for every file. Although we can deal with almost any file sent to us, the whole production process can be expedited, and greater quality assurances can be guaranteed, if a few moments are taken to check the items in this list before submission. We do understand that circumstances don’t always permit strict adherence to these guidelines, but we’ll probably give you a hard time just for fun.
Please submit all files at the size you want them printed. If you are unsure of what size might be appropriate, we will be glad to help you. But keep in mind that if you leave it up to us and you don’t love the size we chose, please don’t expect us to do another batch for free. We can actually print the entire shirt area for specialty prints but extra charges apply. There are no extra charges for prints that are up to 14.5″ wide by 20″ tall (that’s pretty darn big for a standard print!) and our oversize prints can go up to at least 20″ wide by 26″ tall, and possibly bigger. Oversize prints do have a different pricing, so make sure to specify when getting a quote.
For a single line of text (like a band name) the standard is about 8″ to 11 ” wide, but it really depends on what you like. Left chest prints generally range from 2 1/2 to 4 inches wide, and sleeve prints are usually 2 to 3 inches wide. Sizing is a matter of taste so these aren’t to be taken as strict guidelines. It’s a good idea to look at printed shirts you already have and base your measurements on those. DO NOT TRUST HOW BIG AN IMAGE LOOKS ON A PIECE OF PAPER. At least cut it out and tape it on a shirt while you are wearing it. You’d be surprised at how much the full sheet of paper can trick the eye.
Adobe Illustrator files are great. Just make sure to convert all text to outlines/curves before you send it to us.
You do not need to apply any ‘trapping’ or ‘choking’ to the image. You can separate by layer if you know how. If you want inks mixed, use PMS (Pantone Matching System) numbers for color names. Be sure to check the PMS book for color accuracy as the on-screen versions are usually misleading.
As far as pixel based art goes, we prefer Adobe Photoshop files. **Please do not send jpgs or gifs that have been downloaded from the web** These files are sized at a low resolution in order to load quickly on a website. They do not provide enough resolution for us to use as actual artwork.
Text files, Spot color or black & white illustrations and line drawings created or scanned into Photoshop require a very high resolution in order to maintain clean curves and and crisp edges. Please submit these files at no less than 300ppi (usually referred to as dpi). If you are unable to provide this resolution we can scan your original.
Submit any FULL COLOR photographic and continuous tone files in RGB format. We can guarantee the best color fidelity if the file is in these “unadulterated” formats. If you are having an image scanned just for your T-shirt design, request RGB. Many high end scanning units will scan images in CMYK. This is great for offset, but not so hot for screen printing. Some places will simply convert the file from the original CMYK format to RGB. This is acceptable but not the best way to do things. The key issue here is that when an image is in CMYK mode it’s palette of colors has been reduced for the offset printing process. If the image is to be spot color separated, we can often reproduce a wider range of colors than offset printing. Giving us the image in CMYK will limit the possibilities. Also, when a CMYK image is displayed on your monitor the appearance of the image is controlled by a number of preferences you have set up concerning dot gain and printing inks. In RGB these factors will be ignored.
Photographic and continuous tone color and grayscale files should be to size, at least 150 ppi, (pixels per inch). If your files are at all detailed and are much below 150 ppi, there could be less than desirable results. There are a variety of specific techniques we can employ to compensate for a lower resolution original so please, do not simply raise the resolution by plugging in higher numbers. Please contact us early to resolve this issue.
You may send us your art files via email to
firstname.lastname@example.org, or use our handy
upload form. If you wish to send multiple files, or if your files are fairly large, the
upload form is the preferred method. When placing an order through the online
order form you will be able to attach your files there as well. Additionally, you can submit your files in person. Just bring them on a CD or USB drive with you into the shop!
I’m glad you asked! ‘Cause it’s, like, serious legal stuff.
Any design you submit must be one that you created, or one that you have the legal right to use. Note that the rights to a photo belong to the photographer, NOT a person IN the photo. There’s a monkey who owns the rights to some photos of himself from when he picked up a photographer’s camera and took some selfies. No joke. Look it up.
We reserve the right to reject any order for any reason, but they tend to be pretty good reasons. We’re not jerks. …usually.
HERE’S THE SUPER-MEGA SERIOUS PART: If someone makes a claim against us because we printed something you said you had the right to use, that means you agree to pay for any loss we suffer as a result, including legal expenses. Yeah, I know. Heavy. Something to think about.
If you’ve never had embroidery done before, it may not. That doesn’t mean it won’t actually be good. It’s just that embroidery is sewing, not printing, and you just won’t get the same end product. Though embroidery has a classic & higher-end appearance. People rarely second guess embroidery quality until they see the first order they ever do. As long as you know what embroidery is all about, you should be happy with the results.
Example: Here are the backs of seats on a new American Airlines jet. Nobody ever reads it and thinks it looks bad. But when you look up close, it doesn’t look sharp at all since it’s made of threads.
We usually have a digitized file sewn out and ready for approval 2-3 business days after receipt of art.
Standard turnaround time is 6-8 business days from the receipt of goods and artwork approval. If you need quicker turnaround times, rush service is usually available.
There is a 12 color limit, but there are additional fees if you have more than 6 colors.
For embroidery, the minimum is just 1!
No. Although we are fast, we cannot interrupt our schedule that quickly. In a production business like we are in, schedules are planned days in advanced based on colors, size of order, personnel and machines available.
Yes. For embroidery, there is no additional charge (up to 3 colorways) because we can run multiple different colored logos at the same time.
Adding text to a design is easy. Simply Click on the “Add Text” button in the Design Factory. This will cause an “Insert Text Here” window to open where you can type the text you want to appear on the garment.
To edit text on a design, first select the text by clicking on it. This will cause the properties of the text to appear to the left of the design. You can change the text, font, color, spacing, etc., from the properties box.
Add Clip Art
To add Clip Art to your design, start by clicking on the “Clip Art” button in the Design Factory. A list of Clip Art categories will appear. Click on a category and the clip art for that category will appear. Click on the desired Clip Art and it will appear on your garment. You can now move, resize, rotate and align your Clip Art. You can also upload your own Clip Art by clicking the “Upload Image” button in the Design Factory.
To edit artwork on a design, first select the artwork by clicking on it. This will cause the properties of the image to appear to the left of the design. You can change the art, direction or color from the properties box.
Delete Art or Text
To remove art or text from your design, click on the element you wish to delete on the template image or in the layers section. This will select the elements layer. Click on the “Delete” button to delete the element from your design.
Change the layer order
To adjust the order of the layers, click on the “Edit Layers” button in the Design Factory. Select the layer of that element in the layers section. Click on the up or down arrow in the layers section to move that layer up or down in the stack.
Scale Art or Text
To make the art or text in a design bigger or smaller, start by clicking on the element you want to resize. When an element is selected, white boxes (handles) appear on the corners of the outlined element. By clicking on one of the white handles and holding the mouse button down, you can move the mouse to scale the element.
Position a design on the garment
To change the position of a design on a garment click on design or element in a design. This will select that design or element. Simply hold the mouse button down and move the design or element to a new location on your garment.
Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.
If the status of your order is PENDING AUTH, this simply means your order is being processed through our order authorization system. If we need any additional information from you in regard to your order, we will contact you via phone or email.
Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.
In some cases, yes. Contact customer service with your order number.
Yes. We ship all international orders utilizing U.S. Air Mail. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Weekends or holidays. The shipping time for international Postal Air Mail orders usually takes 5 to 30 business days depending on the country of destination. Please check with your local post office or customs office if you have not yet received your package.
Please Note: International orders may also be required to pay additional duty fees depending on the country of destination. Please check with customs officials within your country. We are not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.
Yes. We accept Discover, Visa, Mastercard and American Express credit card for payment. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without good credit card information.
In the Shopping Cart, there is an option next to each garment. Click the “ADD NOTES” link. This opens a window that will allow you to add notes and instructions for that garment.
We expect your order to be shipped to you in approximately 10 business days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.
Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order.
Once you have finalized your design and are ready to place an order, simply click on the green “ADD TO CART” button. Enter the quantities and sizes you would like and click the “UPDATE ITEMS” button. The price will be displayed in the shopping cart.
In the Design Factory, simply click on “PRODUCT VIEWS” and “FRONT”. Once you have done this, you will be given four (4) options; full, left side print, left chest, right side print. Click the “LEFT CHEST” option.
In the Shopping Cart, there is an option next to each garment called “ROSTER COUNT”. Fill in the number of players on your roster and click the “ADD NAMES & NUMBERS” link. This opens a window that will allow you to add player names and numbers.
In the Design Factory, click on “PRODUCT VIEWS” and “BACK”. Once you have done this, select the “FULL” option. You can now design on the back of your garment.
Go to the Design Factory. Begin by clicking the “ADD TEXT” button or the “CLIP ART” button. You can now create a custom garment using our wide selection of fonts and clip art.
In the Design Factory, there are two ways to accomplish this. 1) Click the “PRODUCTS” button. This will activate a products cover flow where you can select different garment options. 2) Click the “PRODUCTS” link in the header bar. This will take you to the Product Categories where you can select products and add designs.
Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here you can select a design and click the red “REMOVE” link to remove the design.
The best option is to upload your artwork using an image format that supports transparency such as .PNG, .PSD or .GIF. If this is not an option, please add a note from the shopping cart saying you would like our artists to remove the box for you.
Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here, choose the design you want to edit and click the yellow “CUSTOMIZE IT” button. This will take you to the Design Factory where you can edit and save your design.
In the Design Factory, click the “UPLOAD IMAGE” button. The following file types are supported: .PNG, .GIF, .JPG, .BMP, .TIF and .PSD.